Supporting all customers

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Fraud support

How we can help

Fraud and scams continue to rise in the UK, and they are becoming more and more sophisticated to try and catch us unaware. If you’ve been the victim of a scam or fraudulent activity, not only does it come with a monetary cost, but it could also have a detrimental effect on your mental health and confidence.

But remember, you’re not alone, even the most aware of us get caught out too, it can happen to anyone.

We’re here to help and support.

If you’ve been the victim of a scam or fraud, we’re on your side. If it’s had an adverse effect on your finances or mental health, we can help you get through it.

Please note, this page is written to address people who’ve been affected by fraud. However, it may also be useful for family, friends, colleagues or those close to someone who’s been the victim of scammers.

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Supporting all customers

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Talk to us

We understand that life can bring challenges and is different for everyone. If you’re struggling to keep up with payments or finding things challenging, we’re here to support you as best we can.

If you’d like to speak to us:
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out hours.

You can call us on 0345 165 5773. Our Live Chat and Call Centre teams are available Monday to Friday 8.30-6pm and Saturday 8.30-4pm.

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