Supporting all customers

Financial abuse

How we can help

If you’ve experienced financial, emotional or domestic abuse, it’s important to remember that you’re not alone, and that help is always available. We’d urge you to seek help as soon as possible.

You can talk to us for help and support, and we can point you in the direction of specialist organisations who can provide practical support to help you – whatever your circumstances.

If you’re finding it hard to make day-to-day payments, please tell us as soon as you can. We’re here to help and can also guide you to the additional support that’s available.

You can also receive free and independent debt advice from charities including Money Helper, to make it easier for you to find the right help. See our list of charities and organisations who can help.

Visit the help hub:

Get help with car payment questions
Get help with home payment questions

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Please note, this page is written for customers who’ve been affected by financial or emotional abuse. However, it may also be useful for family, friends, colleagues or those close to someone who you know or suspect of being subject to domestic abuse.

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Talk to us

We understand that life can bring challenges and is different for everyone. If you’re struggling to keep up with payments, or finding things challenging, we’re here to support you as best we can.

If you’d like to speak to us
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.

You can call us on 0345 165 5773. Our Live Chat and Call Centre teams are available Monday to Friday 8.30-6pm and Saturday 8.30-4pm.

Third party charity support

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.

Where else can I get help?

Need more help?

Accessibility

We want to communicate with you in a way that works for you and can adapt our services and documentation to suit your needs.

Health and wellbeing

Many of us will experience mental or physical health difficulties at some point in our lives, which can sometimes make it difficult to deal with daily tasks and financial matters.

Life events

If you’re dealing with redundancy, bereavement or loss of capacity, we’re here to support you through whatever life throws at you.

Money worries

Whether you’re facing rising bills or are concerned about covering the costs of your outgoings, you’re not alone. We may be able to help make your insurance affordable and flexible; we can also guide you to additional support.