Supporting all customers

Mental health support

How we can help

Many of us will experience mental health difficulties at some point in our lives, and this can sometimes make it difficult to deal with financial matters.

We can help you get the support to navigate through these times.

Life can bring all sorts of challenges and we want to support you as best we can to make managing the daily tasks as easy as possible.

If you’re finding it hard to make day-to-day payments, please tell us as soon as you can. We’re here to help and can also guide you to the additional support that’s available.

You can also receive free and independent debt advice from charities including Money Helper, to make it easier for you to find the right help. See our list of charities and organisations who can help.

Visit the help hub:

Get help with car payment questions
Get help with home payment questions


Please note, this page is written for people experiencing problems with mental health. But it may also be useful for family, friends, colleagues, or people close to someone who’s experiencing mental health problems.

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Talk to us

We understand that life can bring challenges and is different for everyone. If you’re struggling to keep up with payments, or finding things challenging, we’re here to support you as best we can.

If you’d like to speak to us
Our virtual assistant can answer many frequently asked questions, put you in touch with a member of our Live Chat team and tell you how to reach us out of hours.

You can call us on 0345 165 5773. Our Live Chat and Call Centre teams are available Monday to Friday 8.30-6pm and Saturday 8.30-4pm.

Third party charity support

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.