Manage your policy anytime, anywhere
Your online account is the fastest way to make changes to your policy 24/7, with no admin fees. For anything else our Virtual Assistant is here to help.
What you can do with your online account
Changes to your car and driving
- Change your vehicle
- Add a personalised plate (must be on the DVLA look up list)
- Change your annual mileage
- Change your class of use
- Add or remove optional extras such as breakdown cover
- Change the number of cars in your household
- Change the owner or keeper of your vehicle
- Add, edit or remove drivers
Changes about you
- Change your title or name
- Update your marital status
- Change your driving license type or date
- Change your access to other vehicles
- Change your occupation
- Change your address
Your documents and renewal settings
- View your documents after you have cancelled your policy
- Opt out of auto renewal
Need to make a different change?
Changes to your car and driving
- Change of vehicle not on the DVLA lookup list
- Change of vehicle without a registration plate
- Add, edit or remove modifications
- Temporary vehicle
- Temporary driver
- Change your policy a month before your renewal date
- Change your policy before your inception date
- Change your policy when you have an open claim
- Add, edit or remove claims or convictions
- Opt into auto renewal
To make any of these changes please speak to a member of our Live Chat team via our Virtual Assistant or call us on 0345 165 5773. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
Payments
- Pay a missed Direct Debit payment
- Change your bank account for Direct Debits
- Amend your bank details
- Change "Executor" status
- Cancel your policy/renewal
- Undo a cancelled renewal
- Switch payment type (monthly/annual) at renewal
- Change payment details at renewal
To make any of these changes please speak to a member of our Live Chat team via our Virtual Assistant or call us on 0345 165 5773. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.