It's quick, safe and easy to register a new claim.
If you need to make a claim on your home insurance policy, you'll benefit from access to a UK-based claims service designed to ease you through the process and make sure you have peace of mind in such difficult circumstances.
What you need to know about making a claim – find out more
To know exactly what you're covered for, read our policy documents.
Alternatively, you can contact us at the numbers below.
We’re dedicated to making sure that our insurance gives you total peace of mind. That's why you have access to a 24/7 UK-based claims service, who will deal with your claim as quickly as they can.
To make a home insurance claim call 0345 122 3281 anytime.
If you've added an optional extra to your home insurance policy, these are the contact numbers you'll need:
• Legal Expenses - Please call 0345 841 0018.
• Home Protection and Home Protection Plus
The claims handling services for Home protection and Home protection plus are provided by AXA Assistance UK Limited on behalf of Ageas.
Please click here to make a claim online.
Alternatively, please call 0345 840 2730. Lines are open 24 hours a day, 365 days of the year.
• Home Excess Protection
If your policy is provided by Ageas Insurance Limited call 0345 125 2431.
If your policy is provided by Axa Assistance Limited call 0345 164 0897 or you can make a claim 24/7 using the online portal.
Lines are open Mon -Fri: 9am - 5pm,Weekends/bank holidays: closed.
• Key protection
Please call Axa Assistance UK Limited on 0345 168 5065.
You can call to discuss an existing claim – our teams are available Mon-Fri 9am -5pm. Alternatively, you can also manage your existing claim online.
What will happen?
There are a few simple steps when you make a home insurance claim:
Step 1
Please call us on 0345 122 3281.
Step 2
Our claims team will ask you for full details of the incident and confirm if you're covered. If your claim can be settled over the phone, payment will be sent you within five working days.
Step 3
If your claim can't be settled over the phone, it may be because:
The claims team need more information from you:
- If you choose to use your own contractor, all our claims team need is a written estimate confirming the cause of the damage.
- Once you have this, please call our team back to see if they can settle your claim over the phone, or need to have the estimate sent to them.
Please also read our tips on what to have to hand before you call.
Or, a loss adjuster or an approved supplier is required and will arrange to meet you. If so, they will:
- Contact you within two hours of receiving instruction from the claims team.
- Arrange an onsite inspection or collection of the damaged property, in most cases within three working days of contacting you.
- Give our claims team written confirmation of the outcome within three days of the inspection.
Before you call
Before you call our home insurance claims team, try to have the following to hand if you can:
- your policy details
- any receipts
- confirmation of the cause of damage
- photos of the damage
- estimate for repair/replacement
Top tips
Our top tips for making a home insurance claim:
Do's
- Any claim for loss or malicious damage should be reported to the police.
- Temporary repairs should be carried out to prevent further loss. If your claim is covered, then we'll reimburse you the cost, so keep hold of any invoices you pay.
- Read your policy documents to see if you can use any of your optional cover, which is included in your policy.
Dont's
- Don’t dispose of any damaged items, as we may need to inspect them. Badly damaged property can be stored in a garage or shed.
Get in touch with us if you have any questions or read our home insurance policy documents for more information.
