Things to know about making a claim

 
We're here to help make claims as easy as possible and will be here for you every step of the way.

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What to do before you make a claim

  • Check your excess
    You can check this, your cover limits and details of endorsements in your Statement of Fact, which can be found in your online account or policy confirmation email.

  • Check that you’re covered
    Check by reading your Insurance policy documents - Rias.
Couple making a claim online

What you’ll need when you make a claim

  • Your policy number. You can find this on your confirmation email or documents
  • Details of what happened, where and when
  • Photos of the damage to the cars or dashcam footage 
  • Any witness contact details 
  • Third party details including their vehicle registration and details. 

The more details you can give us, the quicker we can progress your claim. 

 

Important information to know before making a claim on your car insurance

  1. It's better to make a claim before you get any repairs carried out.
  2. Tell us about an incident even if you are not claiming for your damage.
  3. The sooner you report your claim it could reduce the overall cost of the claim.


Get in touch

How to make a claim

Our claims experts are on hand if you need us. You can reach us by calling us on 0345 125 6850.

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What happens next

We’ll usually:

  • Check that you’re covered by your insurance
  • Confirm how much excess you’ll need to pay
  • Send a link so you can upload photos or documents
  • Review your claim and keep you updated
  • Help organise repairs – we have a huge network of approved repairers. We can help pick the best one for you and take care of everything.
  • Tell you if your car is repairable straight away
  • Tell you what will happen next