How we can help
We want our service to be accessible and easy to use for everybody and can tailor our service to suit you.
We all process information differently. That’s why we’d like to make adjustments wherever we can to make our documents and website as easy to use as possible.
Here are some examples of the support we could offer, depending on your requirements:
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Audio support
We can offer audio support for our documents, plus our website is accessible via screen-reading software. Find out about audio support -
Alternative formats
Just let us know your preference and we can supply documents in your preferred format - including large print, coloured paper, braille and audio. -
Website accessibility
There are additional tools available to adapt our website, find out more on our accessibility page. -
Other support
If there’s something else you’re looking for, please chat with our virtual assistant or get in touch with us directly. We’ll be happy to talk through what you need. Find out about the other support available
Accessibility FAQs
If there’s anything you need to know about our accessibility options, read our frequently asked questions.
How do I receive documents in a different format?
If you need to receive documents or other information from us in an audio, Braille or other format, please chat online with a member of our Live Chat team, who will be happy to help. Find out more about how we can help with communication.
Need more help?
Money worries
Whether you’re facing rising bills or are concerned about covering the costs of your outgoings, you’re not alone.
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Health and wellbeing
We know life isn’t always that straightforward, but you don’t have to navigate the ups and downs alone.
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Life events
Life sometimes throws things at you unexpectedly. But it’s important to know you don’t have to face them alone.
Find out more