How can we help?

If you’re finding things challenging, struggling to keep up with payments, or would like us to communicate with you in a different format, please visit our support page, or chat to us. If you’d rather hear a friendly voice, you can also call us on 0345 165 5773.

It's quick, safe and easy to register a new claim online, with a UK-based claims team who are on hand to help you get things back to normal.

With the increase of extreme weather events in the UK, we're here to help you protect your home from flood, freeze and storm conditions; and offer support if your home is affected.

We want to ensure you can quickly make any changes you need to make. Most changes can be made online via your online account and our Virtual Assistant is always available to help. Our call centre is open Monday to Friday from 08:30 - 18:00 and Saturdays from 08:30 - 16:00.