Manage your policy anytime, anywhere
Your online account is the fastest way to make changes to your policy 24/7, with no admin fees. For anything else our Virtual Assistant is here to help.
What you can do with an online account
Changes to your home and cover
- Amend your occupancy status
- Amend your number of bedrooms or bathrooms
- Amend your property's listed status
- Add or remove accidental damage cover
- Remove buildings or contents cover
- Amend the sum insured
- Amend personal belongings cover away from home
- Amend your pedal bicycle cover
- Amend high risk items cover in the home
- Add or remove optional extras
- Add or amend a joint policy holder
- Add or remove a financial interest
Changes about you
- Change your title or name
- Update your marital status
- Change your occupation
- Change your address
- Change your correspondence address
- Change your auto renewal settings
Your documents and renewal settings
- View your documents after you have cancelled your policy
- Opt out of auto renewal
Need to make a different change?
Your home
- Change your policy a month before your renewal date
- Change your policy before your inception date
- Change your policy when you have an open claim
- Add or remove building works information
- Opt into auto renewal
To make any of these changes please speak to a member of our Live Chat team via our Virtual Assistant or call us on 0345 165 5772. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.
Payments and cancellations
- Pay a missed Direct Debit payment
- Change your bank account for Direct Debits
- Amend your bank details
- Change "Executor" status
- Cancel your policy
- Undo a cancelled renewal
- Switch payment type (monthly/annual) at renewal
- Change payment details at renewal
To make any of these changes please speak to a member of our Live Chat team via our Virtual Assistant or call us on 0345 165 5772. Lines are open 8.30am - 6.00pm Monday to Friday and 8.30am - 4.00pm on Saturdays.